Terms and Conditions

Effective date: 12 July 2026
Last updated: 12 July 2026

These Terms & Conditions outline the terms applicable to accessing the Hammerhead Tech website and the basis upon which Hammerhead Technologies Ltd can offer software, technology, and digital services.

Please read the following Terms & Conditions carefully before accessing our website or engaging our services.

About us

This website is run by Hammerhead Technologies Ltd t/a Hammerhead Tech, a private limited company incorporated in England & Wales.

The information about us is as follows:

• Name of Company: Hammerhead Technologies Ltd
• Registration Number: 13865913
• Address of Registered Office: Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, England, BL6 6HG
• Place of Registration: England & Wales
• Email: support@hammerheadtech.co.uk
• Website URL: https://hammerheadtech.co.uk/

In this document, “Hammerhead Tech”, “we”, “us” and “our” mean Hammerhead Technologies Ltd. “You”, “your” and “Client” mean the individual or organisation who uses our website or buys our services.

Structure of these Terms

This Terms & Conditions document comprises two categories:

• Sections applicable to website usage are applicable to all individuals accessing the website.
• Sections applicable to services will apply where services are provided by us to you and these Terms & Conditions have been incorporated into a quotation, proposal, statement of work, order form or other form of written agreement.

In addition to the above, a specific project may also be governed by a proposal, quotation, statement of work, service level agreement, data processing agreement or other written agreement.

All of the above constitute the contract between us and are collectively known as the “Project Agreement”.

In case of any conflict among these documents, the following order of precedence shall normally apply:

• Written agreement between both parties;
• Statement of work/Order form.
• Data processing agreement where personal data is concerned;
• Accepted proposal/quotation;
• Terms and Conditions.

The order of precedence can be modified by written agreement of the parties.

Use of our website

Our website can be accessed only for legitimate purposes.

You agree not to:

Use our website in violation of any applicable laws or regulations;

• Gain unauthorised access to the website, to its server or to connected systems;
• Inject malware, viruses, ransomware, spyware, malicious code or any other harmful material;
• Perform vulnerability scanning, penetration testing or security testing of the website without our prior written consent;
• Affect the availability, security or performance of the website;
• Extract website data using automated means in excess of our reasonable capacity;
• Promote or transmit any unsolicited marketing materials or fraudulent communications via our website.
• Falsely represent yourself as another person;
• Duplicate or exploit website content unless otherwise allowed by us.

Access to our website may be suspended or denied in case we reasonably suspect the breach of these Terms.

Website availability

Our objective is to maintain our website as being accurate, safe and accessible. But we cannot assure you that:

• The website shall always be accessible and uninterrupted;
• The website features shall be error-free.or-free;
• The website will be devoid of any kind of vulnerability or malicious software;
• The information on our website will always be up-to-date.

We reserve the right to modify, suspend, limit or discontinue any part of our website.

It is the responsibility of the user to use security software, have backup copies, and configure his/her device while using the website.

Website information and no professional advice

Any information available on our website is provided for informational purposes only.

The information on our website does not constitute legal, financial, regulatory, cybersecurity, investment or other professional advice. You should seek expert advice before undertaking or withholding any action on the basis of information available on our website.

Illustrations, case studies, forecasts, projected savings or examples provided in no way guarantee the same results on your part.

Third-party websites and services

Our website may include links to third-party sites, platforms or services.

These links are provided as a convenience and do not constitute endorsement of or control over the third party. We are not responsible for third-party sites’ content, availability, security, privacy policy and/or contract terms.

You should read the contract and privacy policy of each third-party site before using it.

Intellectual property in the website

Subject to anything else appearing herein, the website and its contents belong to or have been licensed by Hammerhead Tech.

The latter consists of text, trademarks, logos, graphics, designs, computer programs, source code, videos, photographs, documentation, and any other material contained in the website.

You may use and reproduce reasonable excerpts for your personal or internal business purposes only. No reproduction, modification, distribution, transmission, sale, license, or exploitation of our content is permitted without our prior written approval.

Neither the name “Hammerhead Tech” nor “Hammerhead Technologies”, nor any associated branding, may be used without our written consent.

Our services

As per the appropriate Project Agreement, we may provide the following:

• Bespoke software development;
• Mobile & Web applications development;
• AI & automation solutions.
• Customer Relationship Management / Case Management;
• Systems design and implementation;
• Systems Integration;
• Digital Transformation Consulting;
• Low-Code or No-Code Development;
• Website Design and Development;
• Cybersecurity Services;
• Cloud, Hosting and Infrastructure Services;
• Search Engine Optimisation & Digital Marketing;
• Support, Maintenance and Technical Consulting;
• Other related technology and digital services.

The specific scope, deliverables, exclusions, schedule, cost and acceptance criteria will be outlined in the pertinent project agreement.

The descriptions for websites are exemplary in nature and do not constitute any commitment to provide a particular feature, technology, result or service.

Quotations and formation of a contract

The validity period of the quotation/proposal is 30 days from the date of issuance, unless stated otherwise.

A quotation, proposal or website description constitutes an offer to negotiate or purchase our services and in itself does not constitute an offer.

Contractual relations will be established in any of the following situations:

• We notify you in writing that we agree to carry out your order.
• Both parties sign the Project Agreement.
• You accept our proposal and make a deposit as requested;
• We start working on your project at your written request.

We have the right to refuse the project prior to establishing contractual relations.

Project scope and deliverables

These services and deliverables will be provided with due care and skill as per the terms of the project agreement. Items which are not expressly set out in the agreed scope are excluded.

The items requiring a separate quote may include:

• Extra pages, functions or integration;
• Data migration or cleaning;
• Copywriting, photography or video creation;
• Software licence cost;
• Costs for cloud usage and hosting;
• Stock image, font, and other licensing costs;
• Audit of regulation and accessibility compliance;
• Penetration test;
• Maintenance and support services;
• Tasks necessitated by any incomplete or incorrect information provided by you.

Employees, contractors, specialists and subcontractors may be used in providing the services.

Timetables and project delays

Any delivery dates or timetables are only estimates unless otherwise stated in the Project Agreement.

The delivery may be dependent upon your timely supply of:

• Information, content, and instructions;
• Access to the system and technical credentials.
• Approvals and decisions;
• Feedback and test results;
• Cooperation from third parties;
• Payments under the Project Agreement.

We are not liable for any delay which occurs due to your lack of required cooperation, a third party, or any external factor beyond our control.

If a delay caused by you impacts the timetables, then we will adjust the delivery dates and impose additional charges due to the delay.

Your responsibilities

You agree to:

• Provide full, accurate, and timely information;
• Appoint an authorised point of contact for the project;
• Review and respond to deliverables within agreed timelines;
• Acquire all necessary approvals for the project from internal sources or third parties where required;
• Keep suitable backups of your systems and data;
• Make sure that your requests and intended use of the service are legal;
• Provide access to the system;
• Make payments for the fees due.

You are responsible for business decisions taken based on the deliverables and ensuring that the solution delivered is legally, operationally, and technically compliant.

Changes to a project

Change requests may come from either side regarding the scope, schedule, assumptions, and/or deliverables.

Change implementation is not mandatory until the effects of the change have been negotiated in writing. Effects of a change can include:

• Fees;
• Milestones;
• Timing;
• Architectural design;
• Resource needs;
• Support provisions;
• Third-party fees.

A minor clarification request which does not alter the scope is to be considered part of the current project. We will decide whether the request is a clarification or a chargeable change.

Testing and acceptance

A testing/acceptance period under the relevant project agreement may apply.

In case no period is mentioned, you have to inspect each material deliverable and inform us about any failure to meet the specified requirement within 10 business days from delivery.

The following shall be deemed as an acceptation of the deliverable:

• Your written confirmation of acceptance;
• Your use of ‘deliverable’ in a live/production environment;
• Expiration of the acceptance period without your notification of material failure to comply;
• Your use of the deliverable for the intended business purposes.

In case of reproducible material failure to comply with the specified requirements, we will undertake reasonable actions to rectify the matter.

Defects which do not materially prevent the proper usage will not cause delay of acceptance and will be fixed after acceptance.

This section does not restrict the rights which cannot be excluded according to applicable laws, including consumer rights.

Fees, invoices and VAT

You must pay the fees specified in the Project Agreement.

Unless otherwise indicated:

• The fees are quoted in sterling pounds.
• The fees do not include VAT or other taxes, which shall be added when appropriate.
• Third-party costs and reasonable expenses, agreed upon between us, are payable in addition.
• Payments are payable 14 days after the invoice issue date;
• Any advance payments or deposits paid shall not be refundable if any work has been assigned or commenced, except as provided by law.
• You must not deduct or withhold payments except as provided by law or written agreement from us.

If work is to be billed on a time and materials basis, then estimates are not fixed fee obligations. We shall inform you where we consider an estimate to be exceeded.

Late payment

Where you are a business client and the invoice is overdue, we may:

• Stop working or providing any services to you;
• Refrain from releasing the deliverable(s);
• Recover statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998;
• Recover the appropriate compensation and costs of collection; and
• Insist that all future work be paid for upfront.

Suspension shall not affect your responsibility to make payments of overdue amounts.

We will notify you of our intention to suspend a live service reasonably, except where there is urgency for suspension because of any fraud, security, illegal activities, or failure to pay invoices.

Client materials

“Client Materials” shall mean information, data, text, pictures, videos, logos, brands, databases, computer programmes, documents, credentials and other material which you supply to us.

You shall continue to own your Client Materials.

You grant us a licence to process, copy, modify and use the client materials insofar as it is reasonably necessary in connection with the provision of the services, legal compliance and in connection with our contractual rights.

You warrant that:

• You own or have the right to use the client materials;
• Authorised use by us will not violate anyone else’s rights;
• The Client Materials are lawful and accurate.
• There are no viruses or malicious codes in the client materials.
• You have supplied all legally required privacy information and obtained all necessary consents in connection with personal data.

For corporate clients, you shall be responsible for third-party claims relating to client materials and/or instructions in breach of the above guarantees, excluding any claims which result from our unauthorised use or modification of the client materials.

Intellectual property in project work

Each party continues to own any intellectual property it already owned or created independently prior to the project.

Our intellectual property includes our:

• Existing software and source code;
• Development tools;
• Frameworks and reusable components;
• Templates, libraries and methodologies;
• Technical expertise and know-how;
• Generic routines, processes and improvements;
• Internal documents and systems.

Such items are called “background technology”. The ownership of any custom deliverable will be determined through the Project Agreement.

If the Project Agreement does not explicitly assign ownership to such a deliverable, but we have received full payment of all related fees, we grant you a non-exclusive, perpetual, worldwide licence to use the deliverable for your internal business purposes or for the stated purpose in the Project Agreement.

Such a licence will not allow you to:

• Resell or commercialise our background technology on a stand-alone basis;
• Remove proprietary markings;
• Claim any ownership in our reusable components or methodologies;

Use deliverables in ways other than the intended ones in case this will infringe third parties’ rights or licences.

Any transfer of ownership of any intellectual property will need written agreement and will become effective only upon receipt of all payment.

Open-source and third-party components

The deliverables may contain open-source software, third-party APIs, cloud hosting, plug-ins, libraries, fonts, stock elements, or any other third-party element.

Such third-party components are still bound by their respective licence agreements. We cannot transfer ownership of the third party elements or give any right beyond what the particular owner allows.

It third-partyponsibility to make payment for the third-party subscription, licensing, hosting, transaction and usage charges beyond the term provided under the Project Agreement.

We are not liable for any changes, restrictions, discontinuation, or pricing of third-party services. Whenever reasonably feasible, we will explore other solutions with you.

Artificial intelligence services

Where the use of artificial intelligence, machine learning, or generative AI is applicable in any project, you recognise that:

• The output may be partial, incorrect, biased, or unsuitable;
• A similar or the same output may be produced for another user;
• Output created via AI might need to be reviewed and verified by humans;
• Third-party models may affect AI output;
• AI output must not be considered professional advice;
• Confidential data or personal information must not be sent to an AI service provider unless the intended purpose of processing such data has been confirmed.

You continue to be liable for reviewing the output generated via AI prior to relying on, publishing, and using it. We do not ensure that the output created via artificial intelligence is unique or does not infringe upon the rights of any third parties.

Cybersecurity services

Cybersecurity assessment, monitoring, testing, and recommendations will help mitigate risks but cannot make vulnerabilities, threats, and attacks non-existent.

Your written authorisation must be provided for us to proceed with any kind of testing of the systems, networks, applications, and accounts.

You confirm your ownership of the respective system, or you are authorised by the owner of such a system to allow the testing of it.

Cybersecurity obligation is restricted to the systems, approaches, and period of testing agreed upon in the project agreement. A finding will take into consideration the system and information available during testing.

Cybersecurity services are not continuous monitoring, certification, regulatory compliance, or a guarantee that the system cannot be attacked.

Hosting, support and maintenance

Hosting, maintenance, monitoring, backup, updating and support are provided only if so specified in the Project Agreement.

A maintenance or support service may be provided in accordance with:

• Service hours;
• Response targets:
• Severity levels;
• Limitations on usage;
• Limitations on fair use;
• Planned maintenance; and
• Service level terms separate from the agreement.

Response targets do not guarantee a resolution time unless so specified.

Emergency maintenance may be carried out without prior notice where reasonably required in order to maintain systems, data or users.

Search engine optimisation and digital marketing

Third-party search engines, advertisers and social media websites can modify their algorithms and systems at any time without notice.

We make no guarantees about:

• Search engine ranking;
• First page listing;
• Specific traffic levels;
• Approval of your advertisements;
• Number of enquiries or sales generated;
• Return on investment through advertising;
• Third-party advertising or social media account access.

You are responsible for approving the claims and offers contained within your advertising, target audience and budget allocation, and all material that we publish.

Advertising costs and fees associated with third-party websites are distinct from our management fees except as specifically noted elsewhere.

We will not engage in any prohibited or deceptive search engine tactics.

Confidentiality

Each party shall safeguard confidential information of the other party and shall only use it for purposes related to the Project Agreement.

Confidential information is not:

• Lawfully available to the public;
• Known by the recipient party before its receipt and was known to the recipient party at the time of such receipt;
• Lawfully obtained by the recipient party from another source other than the disclosing party;
• Independently developed by the recipient without the use of confidential information.

A party is authorised to disclose confidential information if required by law, a court or a competent authority.

The confidentiality provisions shall be binding for five years after the expiry of the respective project agreement. The obligations in respect of trade secrets shall be binding as long as information is still considered a trade secret.

Unless you explicitly refuse, we may call you a ‘client’ and feature our completed projects of a non-confidential nature in our portfolio after launching.

Data protection

Both parties need to adhere to relevant data protection laws. Our Privacy Policy describes how we collect and process personal information about website visitors, enquiries, contacts and account holders.

In case we process personal data on your behalf as a processor, the parties shall establish an appropriate data processing agreement prior to any processing activity. Such agreement would cover the necessary processing instructions, confidentiality, security, subprocessors, data subject rights, breach assistance, data deletion or return and audits.

It is your responsibility to determine whether your project needs the following:

• Privacy policy/notice;
• Cookie consent;
• Lawful processing basis;
• Data protection impact assessment;
• Data subject consent;
• International transfer mechanisms;
• Other security or data retention requirements.

Technical implementation by us alone does not mean that you have received legal advice or that you are compliant with data protection laws.

Warranties

We warrant that we will carry out our obligations in relation to the Services with reasonable care and skill. We do not warrant that:

• Software will be completely free of errors;
• All vulnerabilities will be discovered and/or prevented.
• Services will be uninterrupted;
• Third-party systems will continue to be accessible;
• Output will be compatible with any system not previously known at the beginning of the project;
• The project will produce a specific financial result.

Any extra warranty period will be included in the Project Agreement. Warranty is not applicable where the following occurs:

• Modification of work performed by you or third parties;
• Usage of Services outside of the agreed specifications;
• Use of unsupported software or infrastructure;
• Failure to install recommended updates;
• Improper Client Materials;
• Platform provided by third parties;
• Malware or other malicious use, misuse or unauthorised use not caused by us.

Notwithstanding anything contained in these Terms, no warranty is excluded where it cannot be lawfully excluded.

Limitation of liability

This shall not exclude or restrict liability for:

• Death or personal injury caused by negligence;
• Fraudulent misrepresentation;
• A deliberate illegal act; and
• Any other liabilities which may not legally be excluded or restricted.

Notwithstanding the above, insofar as you are a business client, we will not be liable for:

• Profit losses;
• Revenue losses;
• Savings losses;
• Losses of business opportunities;
• Losses of good will;
• Losses of business interruption;
• Losses resulting from data loss when you did not take adequate backups of your data;
• Consequential or indirect loss.

Notwithstanding anything to the contrary in the project agreement, our total liability for an affected project shall not exceed the total fees paid or to be paid to us during the twelve months prior to the occurrence of any matter giving rise to the claim under that project.

Where such a project has lasted for a period shorter than twelve months, then the said liability shall not exceed the total fees paid or to be paid during such period.

The above exclusions and limitations shall apply only to the extent permitted by law and have been taken into account in our fee calculation.

Your responsibility to reduce loss

Each party should make reasonable efforts to prevent or mitigate any damage that may arise as a consequence of the project agreement breach.

We will not be liable for the damage that reasonably could have been prevented:

• By following our written instructions;
• By ensuring regular backups;
• By installing a recommended security patch;
• By removing a compromised credential;
• By ceasing using a known faulty software system;
• By informing us of an important issue.

Suspension

We shall have the right to suspend some or all services as and when reasonably necessary in the following cases:

• When there is an outstanding invoice,
• When the use presents a risk of a security or operational nature;
• Where the instruction is illegal;
• In case there is a material breach of the Project Agreement;
• In case a third-party supplier suspends any of the needed services, and
• If it is mandated by law or an appropriate authority.

If possible, we shall inform you of this suspension so that you can rectify the situation.

Termination

Either party may terminate a project agreement upon giving the notice specified in that agreement.

If there is no notice period provided for an ongoing monthly service, either party may terminate such services on giving 30 days’ written notice.

Either party may immediately terminate by written notice in the event that the other party:

• Commissions a material breach which cannot be rectified; or
• Fails to rectify a material breach which can be rectified within 14 days after receiving written notice; or
• Is insolvent, is placed into administration or is no longer in business under relevant insolvency laws.

We may terminate our engagement or refuse instructions immediately where it would be illegal or unethical to continue working.

Consequences of termination

Upon Termination of the Project Agreement:

• You must pay all fees and allowable expenses through the termination date.
• We may charge committed third-party fees that cannot reasonably be cancelled.
• Both parties must return or destroy any confidential information upon reasonable request, except as legally required to be retained.
• Access to hosted systems or subscriptions may cease;
• Licences conditioned upon fee payments will not be effective until the fees are paid.

As requested, we will assist you in transitioning at our prevailing rates.

Clawed-back clauses, such as payment, intellectual property, confidentiality, data privacy and indemnification clauses, shall survive termination.

Consumer customers

Most services provided by Hammerhead Tech are intended for companies and organisations. The below listed provisions are applicable where you acquire services for use other than forbelow-listeds of your trade, business, craft or profession.

This Agreement does not affect any statutory consumer rights.

The services provided to the consumer must be provided with reasonable care and skill. The digital content provided to the consumer must comply with the requirements of the applicable consumer law.

Any provision which is inconsistent with any mandatory consumer right shall be effective to the extent allowed by law.

Consumer cancellation rights

In cases where the consumer makes a distance or off-premises contract, the consumer shall enjoy a cooling-off period of 14 days starting on the day after the contract was made.

The consumer can exercise his/her right of cancellation by giving a notice through the following address:

Email: support@hammerheadtech.co.uk

Consumers can utilise our standard form of cancellation which appears at the end of these terms and conditions, but the utilisation of the same is not obligatory.

Should a consumer ask us to start providing services within the cooling-off period:

• We may charge the consumer for the services already provided to him/her in a proportionate manner;
• The right of cancellation may no longer exist once the service is entirely provided, as long as there was an express request and acknowledgement from the consumer.

The right of cancellation may also expire in the case of digital content when the consumer consents to immediate supply and acknowledges the loss of the right.

These terms do not limit any other rights associated with defective services and digital content.

Complaints

Should you have any issue relating to the site or its services, please get in touch with us first.

Email: support@hammerheadtech.co.uk

Please provide:

• Your name and contact details;
• Project or invoice number (where applicable);
• A description of your problem;
• What result would you like to see?
• Any supporting material.

We will register your complaint and reply in a reasonable time.

No part of this section shall limit the right of any party to apply for urgent legal remedy or exercise any statutory right.

35. Events outside our reasonable control

Neither party shall be responsible for delay or non-performance due to an occurrence beyond the reasonable control of the party.

Examples of such occurrences can include but will not be limited to:

• Internet or telecommunications outage;
• Utility outage;
• Cyberattack or virus outbreak;
• Outage at the cloud/hosting provider;
• Natural disaster;
• Fire or flooding;
• Epidemic or pandemic;
• War, terrorism or civil unrest;
• Labour dispute;
• Government intervention;
• Outage of critical third-party infrastructure.

The party impacted shall inform the other party as reasonably possible and use reasonable efforts to minimise the effects thereof.

This clause does not absolve you from your responsibility to pay for services rendered to date.

Notices

Contractual communications must be made via email or by mail at the address set out in the Project Agreement. Contractual communications to Hammerhead Tech should be addressed to:

Email: support@hammerheadtech.co.uk

An email communication will be considered delivered the following business day, unless you receive a failure-to-deliver message from the recipient.

This clause does not affect formal service of legal process.

Assignment and subcontracting

You may not transfer a Project Agreement without our prior written consent, which will not be unreasonably withheld.

We may transfer a Project Agreement as part of a genuine business sale, restructuring or transfer of the relevant service, provided that this does not materially reduce your contractual rights.

We may use suitable subcontractors and third-party providers to deliver parts of the services.

Entire agreement

In your case as a business customer, the Project Agreement represents the whole agreement relating to its subject matter and supersedes any prior discussion, communications, or representation.

Each party recognises that neither of them has relied upon any statement that is not included within the Project Agreement. The provision of this section cannot exclude or limit liability for fraud or fraudulent misrepresentation. This section does not affect mandatory rights of consumers.

No partnership or employment relationship

The existence of these terms shall not create a partnership, joint venture, agency, fiduciary relationship, or employment relationship between the parties.

Neither party can make an undertaking for the other except if there is written authorisation given in that regard.

Third-party rights

Unless specified otherwise, a third party who is not a party to the Project Agreement will have no right to enforce the Project Agreement under the Contracts (Rights of Third Parties) Act 1999.

Waiver

A delay or failure to exercise a right under the contract does not constitute a waiver of the right. The waiver is valid only if it is made in writing and is applicable only to the specific circumstances.

Severability

Where any provision of these Terms is held to be invalid or unenforceable for any reason, the provision shall be enforced to the extent possible.

Where enforcement is not possible, such provision will be struck out. The remaining provisions of the Terms shall remain in force.

Changes to these Terms

These Terms can be amended from time to time with regard to the use of the Website by publishing an amended version on this page. The amended version will govern use of the website from the specified effective date.

Any amendment will not have a retrospective effect on an existing project agreement unless:

• The Parties agree to the amendment.
• Such an amendment is specifically permitted in the Project Agreement; or
• Such amendment is required by law.

We suggest revisiting this page regularly.

Governing law and jurisdiction

These Terms and each Project Agreement are governed by English and Welsh law.

In respect of customers who are businesses, the Courts of England and Wales shall have exclusive jurisdiction.

In respect of customers who are consumers, you are also entitled to institute proceedings in the area of the UK in which you reside and are covered by mandatory law.

Contact us

Questions about these Terms may be sent to:

Hammerhead Technologies Ltd
Belmont Suite
Paragon Business Park
Chorley New Road
Horwich
Bolton
England
BL6 6HG

Email: support@hammerheadtech.co.uk
Company number: 13865913
Registered in: England and Wales