Copilot Studio Consultancy and AI Agent Development in the UK
Hammerhead Tech builds AI agents with Microsoft Copilot Studio that answer questions, guide staff through processes and carry out simple tasks using your own content and systems. Agents can work in Microsoft Teams, on your intranet or website, and inside your Power Apps.
We ground each agent in approved sources such as SharePoint sites, policy documents and Dataverse records, so answers come from your information rather than the open internet. Actions run through Power Automate and connectors, using the same security and permissions as the rest of your Microsoft 365 tenant.
Copilot Studio is part of Microsoft Power Platform, so we often deliver agents alongside the apps and workflows in a wider Power Platform solution. For AI that needs custom models or deeper integration, see our AI software development services.
AI Agents That Stay Inside Your Rules
Generative AI is only useful at work if people can trust the answers and the organisation controls what the agent can see and do. An agent pointed at everything, with no owner and no testing, is a data protection risk waiting to happen.
We start with one clear use case, such as answering HR policy questions, triaging IT requests or guiding staff through a case process. Before building, we agree the knowledge sources, what the agent may and may not do, and how success will be measured.
Agents are tested against real questions, including the awkward ones, before launch. We set up analytics so you can see what people ask, where the agent struggles and which content needs improving, then keep refining it.
Copilot Studio Services We Provide
From a first pilot to agents used across several departments, we cover design, build, governance and ongoing improvement.
Staff Knowledge Agents
Agents in Teams or on your intranet that answer questions from policies, procedures and guidance documents, with links back to the source so staff can check the detail.
Process and Service Agents
Agents that collect details, check eligibility, create records in Dataverse or raise requests through Power Automate, and hand over to a person when a conversation needs one.
Governance and Rollout
Environment and data policies, authentication, content moderation, analytics and an adoption plan, so agents can be rolled out safely across the organisation.
AI Agents for Public Sector, Care and Growing Businesses
Councils and care providers work with large volumes of policy and procedure. An agent can help staff find the right guidance quickly, while sensitive case data stays out of scope unless access has been specifically designed and approved.
For businesses, agents can handle routine internal questions about HR, IT and finance processes, or guide customers through common enquiries on your website, freeing your team for work that needs a person.
Agents are only as good as the content and data behind them. We can also help tidy SharePoint content, build the Power Apps and Power Automate flows an agent relies on, and report on usage in Power BI.
Why Choose Hammerhead Tech for Copilot Studio?
We approach AI agents the way we approach any business system: a clear purpose, controlled data, proper testing and someone accountable for it.
Because we build Power Platform solutions and bespoke software, we can connect agents to the systems that hold the answers, rather than leaving them limited to documents.
Grounded in Your Content
Agents answer from approved sources you choose, show where an answer came from, and say so when they don’t know.
Security and Permissions
Sign-in through Microsoft Entra ID and connector permissions mean people only get information they’re allowed to see.
Measured Pilots
We start small with a defined use case and success measures, so you can judge the value before scaling up.
Clear Licensing Advice
Copilot Studio and Microsoft 365 Copilot are licensed separately. We’ll explain what your use case needs and estimate costs from expected usage.
Ongoing Improvement
We review analytics and feedback after launch, improve answers and content, and add new topics as needs grow.
Frequently Asked Questions
What is Microsoft Copilot Studio?
Copilot Studio is Microsoft’s tool for building AI agents. Agents can answer questions from your own content, follow conversation flows you design and take actions through Power Automate and connectors. They can be published to Teams, websites and other channels.
How is Copilot Studio different from Microsoft 365 Copilot?
Microsoft 365 Copilot is an assistant inside Word, Outlook, Teams and other Microsoft 365 apps. Copilot Studio lets you build your own agents for specific tasks and audiences, and can also extend Microsoft 365 Copilot with custom agents.
Is our data safe with an AI agent?
Agents run in your Microsoft tenant and only use the knowledge sources and connectors you configure. We set up authentication, data policies and content moderation so the agent uses approved information and respects each user’s permissions.
What can an agent actually do?
Common uses include answering policy and process questions, triaging IT or HR requests, collecting information for a case, checking the status of an order or application, and creating records in Dataverse or other systems.
How much does Copilot Studio cost?
Licensing depends on how the agent is used and who uses it. Copilot Studio is usually billed on capacity or pay-as-you-go usage, and Microsoft 365 Copilot licences can change what’s included. We’ll estimate costs for your expected usage before you commit.
How long does it take to build an agent?
A focused pilot with a defined knowledge source can often be ready in a few weeks. Agents that take actions in other systems or serve several departments take longer and are best delivered in stages.
What if the agent gives a wrong answer?
We reduce the risk by grounding agents in curated sources, testing them against real questions and setting them up to say when they don’t know. Analytics show where answers fall short, so content and topics can be improved.
Book a Free Copilot Studio Consultation
Tell us which questions or tasks take up your team’s time and where the answers live today. We’ll suggest a first agent, the sources it would use and how to measure whether it’s working.
Whether you want a single pilot or a plan for agents across the organisation, you’ll get clear, practical advice before you commit to anything.